Infodel Management Sdn Bhd (IDM) is a company specializing in information destruction servicing both private and government entities. As experts in the field of information destruction, we understand our clients’ concerns and needs. We can help your businesses in reducing cost, risk, and complexity associated with legal and regulatory compliance and business continuity. We handle a variety of sensitive materials such as legal agreement, confidential documentation, products, vital records and more for legal professionals, financial and insurance institutions, government entities, health care providers and business organization.

IDM success has been built on the strengths of our people and an unwavering commitment to total customer satisfaction. We have earned the trust from our clients and due to demands from our clients, IDM is diversified into other document solution related services such as records management, documents conversion (scanning) and archiving. Now, we could meet their needs – and allow them to continue working with a company they know and trust.

MISSION STATEMENT
Exceed the expectations of every client by offering outstanding customer service, increased flexibility, and greater value to our clients.

OUR VISION
We, at IDM have full faith in our organizational, technical expertise and capabilities. We are confident that IDM will emerge as a company of documents management service provider- record storage, information destruction and documents conversion (scanning) and archiving in Malaysia. Our efforts in the future not only include expanding our client base but also diversifying our services by utilizing and incorporating the latest technological innovations.

Exceeding client’s expectation is priority for IDM’s team. Our people drive our success by applying their strength, dedication, creativity, expertise and enthusiasm to their roles each and every day. Team members undergo technical and customer service training and quality assurance measurements are in place to ensure superior customer service. This team, supported by Customer Service Representatives and dedicated managerial and supervisory personnel, provides unmatched service to our customers 24-hours a day, 365 days a year.

Mr.Tong Weng Leong - Company Director
Founder of IDM. He has over 15 years of experience in information destruction and recycling services. Mr. Tong is responsible for business direction strategy and architecture for the organization, overseeing all operation and business process work.

Ms.Louise - Business Development Manager
As BDM, Louise is responsible for implement the company’s direction, programs and tools to build our business today and for the future. She has responsibility for marketing and communications, human resources and strategy development. She has more than 8 years experience in managing and finding solutions for clients in secured shredding and destruction services.

At our facility, we utilize both electronic access controls such as card access and personal recognition as methodologies for controlling access to our center. We require that the center maintain a system of employee and visitor identification and logging, whether electronic or manual. All personnel are required to wear identification badges while in the center.

As for secured shredding, clients are able to view the destruction of their materials online. Materials received are destructed within 48 hours of reaching our destruction center. Materials received are stored at a locked and secure place while waiting for its schedule to be shred/destruct.